FAQ
Frequently asked questions
We step inside fast-moving freight teams to remove execution debt and align modern data pipelines. No guesswork.
General Questions
What is Continer and what kind of work do you do?
Continer is a logistics technology platform that unifies live telemetry, carrier routing and dispatch workflows so freight teams can run their networks from one place.
What is Continer and what kind of work do you do?
Continer is a logistics technology platform that unifies live telemetry, carrier routing and dispatch workflows so freight teams can run their networks from one place.
Who is your typical client or target audience?
We work with shippers, carriers, 3PLs and port operators that move freight across multiple lanes, regions or modes.
Who is your typical client or target audience?
We work with shippers, carriers, 3PLs and port operators that move freight across multiple lanes, regions or modes.
How long has Continer been in operation?
Continer was founded in 2019 and now supports more than 500 freight partners worldwide.
How long has Continer been in operation?
Continer was founded in 2019 and now supports more than 500 freight partners worldwide.
Do you work with growing fleets or only large enterprises?
Both. Our plans scale from regional fleets with a handful of trucks to global enterprises running thousands of shipments a day.
Do you work with growing fleets or only large enterprises?
Both. Our plans scale from regional fleets with a handful of trucks to global enterprises running thousands of shipments a day.
Where is your team located, and do you work remotely?
Our core team is based in Rotterdam, London and Singapore, and we support customers remotely across every time zone.
Where is your team located, and do you work remotely?
Our core team is based in Rotterdam, London and Singapore, and we support customers remotely across every time zone.
How do I get started working with Continer?
Book a call with our team. We review your lanes and systems, then propose a phased rollout plan within a week.
How do I get started working with Continer?
Book a call with our team. We review your lanes and systems, then propose a phased rollout plan within a week.
Services & Process
What services does Continer offer?
Freight optimization, fleet and dispatch management, warehouse automation and global network scaling, all on one platform.
What services does Continer offer?
Freight optimization, fleet and dispatch management, warehouse automation and global network scaling, all on one platform.
How does a typical rollout work from start to finish?
We start with discovery and data mapping, connect your carriers and systems, pilot one lane, then roll out network-wide.
How does a typical rollout work from start to finish?
We start with discovery and data mapping, connect your carriers and systems, pilot one lane, then roll out network-wide.
How long does a standard rollout take to complete?
Most rollouts go live in four to six weeks; complex multi-region networks can take up to three months.
How long does a standard rollout take to complete?
Most rollouts go live in four to six weeks; complex multi-region networks can take up to three months.
What tools and technologies does your team use?
We integrate with leading TMS, WMS and ERP systems through APIs, EDI and telematics feeds.
What tools and technologies does your team use?
We integrate with leading TMS, WMS and ERP systems through APIs, EDI and telematics feeds.
Do you offer analytics alongside operations tooling?
Yes. Every plan includes live dashboards, delay prediction and cost analytics for every lane.
Do you offer analytics alongside operations tooling?
Yes. Every plan includes live dashboards, delay prediction and cost analytics for every lane.
Can you handle both strategy and execution phases?
Yes. Our consultants design the network strategy and our operators stay embedded to execute it.
Can you handle both strategy and execution phases?
Yes. Our consultants design the network strategy and our operators stay embedded to execute it.
Projects & Collaboration
How do we communicate and stay aligned throughout a project?
You get a shared workspace, weekly working sessions and a live project board with every milestone.
How do we communicate and stay aligned throughout a project?
You get a shared workspace, weekly working sessions and a live project board with every milestone.
Will we have a dedicated point of contact at Continer?
Yes. Every customer is assigned a success manager who owns your rollout and ongoing support.
Will we have a dedicated point of contact at Continer?
Yes. Every customer is assigned a success manager who owns your rollout and ongoing support.
How do you handle feedback and change requests?
Requests are logged in your workspace, prioritised together each week and shipped in short iterations.
How do you handle feedback and change requests?
Requests are logged in your workspace, prioritised together each week and shipped in short iterations.
Can we collaborate alongside our in-house operations team?
Absolutely. We embed with your dispatch, warehouse and IT teams rather than working in isolation.
Can we collaborate alongside our in-house operations team?
Absolutely. We embed with your dispatch, warehouse and IT teams rather than working in isolation.
What happens if the project scope changes mid-way?
We re-plan together, agree on the impact to timeline and budget, and update the roadmap before continuing.
What happens if the project scope changes mid-way?
We re-plan together, agree on the impact to timeline and budget, and update the roadmap before continuing.
Do you sign NDAs before starting any work?
Yes. We sign mutual NDAs and data processing agreements before any data is shared.
Do you sign NDAs before starting any work?
Yes. We sign mutual NDAs and data processing agreements before any data is shared.
Pricing & Payments
How is pricing structured — per shipment or fixed fee?
Pricing scales with shipment volume and connected lanes, with fixed onboarding fees for new regions.
How is pricing structured — per shipment or fixed fee?
Pricing scales with shipment volume and connected lanes, with fixed onboarding fees for new regions.
Do you offer monthly or annual plans?
Both. Monthly plans are flexible, while annual plans include priority support and discounted rates.
Do you offer monthly or annual plans?
Both. Monthly plans are flexible, while annual plans include priority support and discounted rates.
Is there a minimum contract size or budget requirement?
Our entry plan starts from a single lane, so there is no large minimum commitment to get started.
Is there a minimum contract size or budget requirement?
Our entry plan starts from a single lane, so there is no large minimum commitment to get started.
What payment methods do you accept?
We accept bank transfer, major credit cards and invoicing for enterprise customers.
What payment methods do you accept?
We accept bank transfer, major credit cards and invoicing for enterprise customers.
When is payment due — upfront, monthly or on delivery?
Subscriptions are billed monthly or annually in advance; onboarding is invoiced at kickoff.
When is payment due — upfront, monthly or on delivery?
Subscriptions are billed monthly or annually in advance; onboarding is invoiced at kickoff.
Are there any hidden or additional fees we should know about?
No. All platform, support and integration costs are listed in your proposal before you sign.
Are there any hidden or additional fees we should know about?
No. All platform, support and integration costs are listed in your proposal before you sign.